1. What does Handicraftsindia.com offer?

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Handicrafts India is a unique collection of the finest in handicrafts. Handicrafts India is a virtual online gifts super-market offering exuberant handicrafts in marble, wood, metal etc from where you can purchase and send fabulous handicraft items to your friends across the globe.

You can view the products online with brief descriptions and specifications and readily place online orders to buy any item. Besides, you can also send pictures of handcrafted items to your friends. The product will be delivered in a short time at the address desired and specified by you.

2. Which credit cards does Handicrafts India accept?

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We at Handicraftsindia.com presently accept only MasterCard, VISA, American Express, Diners Club, JCB Cards, Citibank E-Cards, HDFC Online Banking, Citibank NRI Account Holders, Citibank Current Account Holders, Citibank Suvidha Account Holders, Centurian Bank credit cards (both Indian and International).

3. How do I feel sure that Handicraftsindia.com has correctly registered the order placed?

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You will get a confirmation e-mail from Handicraftsindia.com regarding validation of each order registered with us soon after you place an order on website. At the time of placing order, please check your e-mail ID and in case of any alteration, you will are requested to get in touch with us at sales@handicraftsindia.com.

Alternatively, you can check the order information on the website. The confirmation mail will specify your order number, which you can use as a reference for checking the status of your order later on the website.

4. Are the same items dispatched as displayed on web page at Handicraftsindia.com?

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The details of the products or product specifications (for instance weight, size, etc.) quoted with the product displays are only fairly accurate values. Since most of the products are handcrafted items, there may be slight variation in the pictures displayed and the respective actual products. Handicraftsindia.com, in its unconditional discretion, may deliver a similar/alike/alternate product for reasons or constraints afar its control.
 
At the same time Handicrafts India will make all possible efforts to make its services delightful for both the sender and the receiver of the gift.

Note: Kindly keep in mind the accessories/backdrop shown on the site (if any) are not a part of the product.

5. How much time do you take to deliver after the payment has been made?

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We shall deliver your product/gift within 10 working days of securing your payment or on the approximate delivery date as desired and mentioned by you at the time of filling the order form, whichever is later.

6. What is the mode of delivery?

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Delivery of products is through renowned courier services of DHL Worldwide Express.

7. How do I know that my gift has been dispatched?

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You will receive an confirmation through email after your order/gift has been dispatched from Handicraftsindia.com. You can keep a track of your order status online by logging into “My Account” at Handicraftsindia.com.

8. Can I send some message with the gift?

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Yes, you can send a personalized message with the gift/items you purchase from Handicraftsindia.com. Just key in your message in 'Your Personalized Message' box while making the payment online. Your message will be delivered along with the gift to your friend.

9. Can I have the gift/product delivered on a particular date?

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Yes. You can select or key in a desired delivery date while placing an order online. The gift/product purchased by you will be delivered on the date as specified by you, provided it gives us a minimum of six working days after securing your payment.

10. Where does Handicrafts India deliver gifts?

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Handicrafts India can deliver gifts to all the major countries. To confirm about a particular destination or for any further details kindly contact through email at customerservice@handicraftsindia.com.

11. How do I check the current status of my orders?

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You can check/review the status of your order or other information of all your orders that you have placed with Handicraftsindia.com, whether pending, in process or fulfilled.
 
To check the status of your pending orders online, log on to Handicraftsindia.com and click on the “My Account” link in the top of any page on the site. At “My Account” page, where you can click on the link to your order number to view the status of all orders that have / have not yet been delivered. To view the status of a specific order, click on the Order Number.

12. My order is shown to be in ' Processing' state. What does it mean?

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Your order can be at one of the following stages at any particular moment of time:
a) Processing: ‘Processing’ is the default status for your order. As soon as you place an order your product is in ‘Processing’ state.
 
b) Dispatched: ‘Dispatched’ Stage means your order/items have been successfully dispatched from our end to be delivered to you through courier.
 
c) Cancelled: ‘Cancelled Stage’ means your order could not be approved by our payment gateway or we are not in a position to deliver the goods you ordered due to some unavoidable constraints.

13. Can I cancel an order after it is submitted?

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Yes. To cancel any order after it has been submitted, click on “My Account” link at top right of any page on the site. It will take you to your My Account page, where you can click on the “Track Your Pending Orders” link that will list all the orders that have yet not been fulfilled.
Next, click on the Order Number that you wish to cancel and then finally click on the “Cancel Your Order” link available for that order on the same page.
Note: To track your Order Status, you can click on the Order Number.
You can only cancel orders that have not yet entered the shipping process. You can only cancel orders that are in the ‘Processing’ phase, while we have received the order and are ready to send the same. Once you order has entered the 'Dispatched' status, we will not be able to cancel your order.
Goods once dispatched shall not be returned on any ground/s. However, in case you may have any complaints regarding the products delivered, kindly refer to our ‘Terms of Use’ or contact us at customerservice@handicraftsindia.com

14. Do you deliver to locations outside India?

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Yes, Kindly refer to our Delivery Zones, or contact us at customerservice@handicraftsindia.com

15. How do I contact you regarding my order?

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You can send a mail to our Customer Service Group at the email address below and we will only be glad to help you.
customerservice@handicraftsindia.com

Thank you,
Handicraftsindia.com Team